Senior Program Manager, Strategy & Operations, Business Process

Salesforce

. Own end-to-end documentation, analysis, and optimization of core sales processes — including forecasting, pipeline management, territory coverage, account planning and seller onboarding .

Posted 4/30/2026full-timeSan Francisco • California, Illinois, New York • 🇺🇸 United StatesSenior💰 $143,400 - $216,900 per yearWebsite

Tech Stack

Tools & technologies

CloudInformaticaTableau

About the role

Key responsibilities & impact

Own end-to-end documentation, analysis, and optimization of core sales processes — including forecasting, pipeline management, territory coverage, account planning and seller onboarding
Identify and resolve operational friction in integrating Informatica with Data Foundation, ensuring seamless alignment of processes, tools, and data to Salesforce standards
Partner with cross-functional teams to ensure process integration and readiness
Lead the design and deployment of Agentforce-powered automations to eliminate manual RevOps workflows — including forecast consolidation, pipeline review prep, coverage gap alerts, and reporting
Build and maintain AI-assisted tooling that surfaces at-risk, renewal health signals, and expansion opportunities to AEs, SEs, and CSMs
Serve as an internal AI fluency champion — identifying opportunities to apply AI tools (Agentforce, Einstein, Slack AI) to accelerate team productivity and seller effectiveness
Partner with the analytics team to automate data pipelines and dashboards, reducing dependency on manual reporting
Support the adoption and optimization of the Data Foundation sales tech stack: Salesforce Sales Cloud, Altify, LinkedIn Sales Navigator, ZoomInfo, Tableau, and Slack
Collaborate with the reporting team to define, build, and maintain dashboards that surface NNAOV, ACV, attrition, pipeline health, forecast accuracy, and coverage ratios
Manage cross-functional programs tied to the Data Foundation RevOps roadmap — coordinating stakeholders across Sales, Marketing, Finance, IT, and Operations

Requirements

What you’ll need

8+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Strategy & Operations within an enterprise technology company
Strong command of business process design, documentation, and optimization methodologies
Proven ability to manage complex, cross-functional programs from ideation through delivery
Experience leveraging AI tools (e.g., Agentforce, Einstein, Slack AI, or equivalent) to automate operational workflows and drive productivity
Demonstrated expertise in Salesforce Sales Cloud , including report and dashboard development
Strong analytical skills; ability to synthesize data from multiple sources into clear, executive-ready narratives
Excellent written and verbal communication skills, including experience presenting to senior and executive audiences
Proficiency in Google Slides, Google Sheets , and project management tools (Jira or equivalent)
BA/BS or equivalent experience required

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process designdocumentationoptimization methodologiesdata analysisreport developmentdashboard developmentAI toolsautomationcross-functional program managementforecasting

Soft Skills

analytical skillscommunication skillspresentation skillscollaborationproblem-solvingleadershiporganizational skillsstrategic thinkingadaptabilitystakeholder management

Certifications

BABSequivalent experience