Senior Manager/Director, Business Operations & Systems

Salesforce

. Build the Operating System of the Business .

Posted 4/28/2026full-timeSan Francisco • California, New York, Texas • 🇺🇸 United StatesSenior💰 $150,100 - $273,000 per yearWebsite

About the role

Key responsibilities & impact

Build the Operating System of the Business
Design and implement scalable systems, workflows, and automation that enable efficient business operations
Identify manual processes and replace them with automated, AI-driven solutions
Develop and own the roadmap for operational systems and tooling
Lead AI & Automation Initiatives
Apply AI-first principles to business operations, including the use of agent-based workflows and intelligent automation
Identify high-impact opportunities to deploy AI to improve speed, accuracy, and scalability
Partner with cross-functional teams to integrate AI solutions into core workflows
Own Data, Reporting & Decision Infrastructure
Build and maintain scalable data pipelines, dashboards, and reporting systems
Enable real-time visibility into business performance
Eliminate manual reporting and streamline decision-making processes
Drive Cross-Functional System Design
Partner with Strategy & Ops to translate business needs into scalable system solutions
Work closely with Product, Sales, and Operations to design workflows that support growth
Ensure systems support alignment and execution across teams

Requirements

What you’ll need

6–10+ years of experience in technical operations, systems design, business operations, or similar roles
Proven ability to design and implement automation, workflows, or AI-enabled solutions to solve business problems
Strong technical aptitude (e.g., experience with automation tools, data systems, APIs, or AI tools)
Experience building scalable reporting systems and data infrastructure
Ability to translate business problems into system-based solutions
Strong problem-solving skills with a systems-thinking mindset
Comfortable operating in fast-paced, ambiguous environments

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automationworkflowsAI-driven solutionsdata pipelinesreporting systemsscalable systemsagent-based workflowsintelligent automationdata infrastructureAPIs

Soft Skills

problem-solvingsystems-thinkingcross-functional collaborationadaptabilitycommunication