Services Sales Solutions Director

Salesforce

. Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics .

Posted 4/25/2026full-timeRemote • Illinois, Texas, Washington • 🇺🇸 United StatesLead💰 $171,200 - $273,000 per yearWebsite

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
Successfully manage multiple strategic clients simultaneously
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Show continued professional growth and development
Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
Lead cross-functional teams and mentor others
Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services

Requirements

What you’ll need

5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
5+ years relevant industry experience
A successful track record of working effectively in a highly matrixed and fast-growing organization
A passion and belief in the unique value of professional services in a cloud software company.
A deep understanding of HLS (eg Payor and Provider)
The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
Experience in developing and executing project governance methodologies.
Demonstrated success engaging at CxO level
Experience in managing budgetary discipline
5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
Salesforce Application and/or System Architect certifications
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen
Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred)
Excellent analytical & problem solving skills
Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
BA/BS degree or foreign equivalent; MBA preferred
Ability to travel; up to 25%

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Platformproject governance methodologiesimplementation methodologyEnterprise Transformation strategybudgetary managementconsulting servicespre-sales activitiesclient-specific proposalsSOWsAdvisory engagements

Soft Skills

client relationship developmentexecutive level presencecommunication skillsinfluenceproblem-solvingstrategy developmentteam leadershipmentoringconflict mediationfostering dialogue

Certifications

Salesforce Application ArchitectSalesforce System Architect