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Salesforce

Principal Customer Success Manager – Slack

Salesforce

. Determine when and how to engage clients based on calculated ROI .

Posted 4/25/2026full-timeIndianapolis • Illinois, Washington • 🇺🇸 United StatesLead💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Determine when and how to engage clients based on calculated ROI
  • Effectively own the Signature experience across complex, multi-org customers
  • Act as the central resource for the team and the customer, connecting all the dots
  • Craft a clear engagement charter with specified goals and metrics
  • Align the Account Success team and internal stakeholders around the customer’s business and technical goals
  • Design multi-step digital workflows where agents handle repetitive data-intensive work
  • Cultivate and maintain relationships with customer IT and business executive leadership
  • Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results
  • Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations
  • Effectively amplify the voice of the customer with internal teams

Requirements

What you’ll need
  • 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
  • Exceptional communication and presentation skills
  • Ability to handle objections, navigate complicated discussions, and drive alignment
  • Cloud/Platform Requirements: 5-6 years experience supporting customers using Slack
  • Strong understanding of how Slack solves business problems
  • Working knowledge of advanced capabilities: Enterprise Grid, Slack Connect, Automation, Security & Compliance, Slack AI, Slack + Salesforce integration capabilities
  • Multiple Slack certifications (Admin + Consultant and/or Developer)

Benefits

Comp & perks
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SalesforceSlackEnterprise GridSlack ConnectAutomationSecurity & ComplianceSlack AISlack + Salesforce integration
Soft Skills
communication skillspresentation skillsrelationship managementobjection handlingalignment driving
Certifications
Slack Admin certificationSlack Consultant certificationSlack Developer certification