Senior Systems Analyst, PubSec

Salesforce

. Administer, manage, configure and support enterprise applications aligned to a Business unit or platform .

Posted 4/24/2026full-timeTexas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaScriptjQuerySOAPSQL

About the role

Key responsibilities & impact

Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
Administer and configure the GovExperience Portal platform, ensuring high availability and seamless digital experiences for Public Sector customers
Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Implement monitoring services to proactively identify issues
Maintain updated system documentation and Salesforce policies/procedures
Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Requirements

What you’ll need

7+ Years of service management experience
Solid understanding of Salesforce SOQL, SOSL, PLSQL and security model including profile, role, permset, permset group, field level access, layout assignment, etc.
Demonstrable experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex
Solid understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc.
Experience with sandbox and production deployments, user & license provisioning, runlist management, etc.
Experience with working with software product development team on feature enhancements
Understanding of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
Understanding of ITIL Service Support concepts including Incident and Problem Management
Familiarity with SOX protocols, Change Management and Release Management principles and processes
Experience Cloud Expertise: Minimum of 3+ years of experience configuring and managing Salesforce Experience Cloud sites (formerly Community Cloud), including selecting and customizing themes, creating page variations, and managing audience targeting.
Public Sector Portal Implementation: Proven experience building secure, high-traffic portals for government or highly regulated industries, with a deep understanding of Public Sector data security requirements and accessibility standards (e.g., Section 508 or WCAG compliance).
Security & Sharing for External Users: Advanced knowledge of External Sharing Models, including External Organization-Wide Defaults, Sharing Sets, Share Groups, and Account Relationships to ensure secure data access for PubSec customers.
Identity & Access Management: Experience configuring Authentication Providers, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) specifically for external portal users.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce SOQLSalesforce SOSLPLSQLHTMLjQueryJavaScriptAJAXSQLSOAPREST

Soft Skills

communicationmentoringcustomer satisfactiontask executionproblem-solvingcollaborationleadershiporganizational skillsadaptabilityattention to detail