Technical Support Engineering Manager

Salesforce

. Establishing and enforcing operational and metric rigor to ensure high customer and learner satisfaction through exceptional service delivery globally.

Posted 4/23/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Establishing and enforcing operational and metric rigor to ensure high customer and learner satisfaction through exceptional service delivery globally.
Cultivating a strong, collaborative, and rewarding team culture focused on accountability, results, and continuous improvement across all regions.
Ensuring strong cross-organizational collaboration and leading global process standardization, alignment, and planning.
Leading and executing key transformational initiatives that enhance efficiency and drive significant business impact across the entire support organization.

Requirements

What you’ll need

Minimum of 8+ years in Technical Support and at least 2+ years in a management role leading technical teams.
Proven experience managing teams responsible for Product Support.
Strong working knowledge of the Salesforce/Slack platform and proficiency with enterprise-level support tools and technologies.
Demonstrated expertise in complex escalation management, cross-functional collaboration, and the development and delivery of technical training.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportescalation managementtechnical trainingprocess standardizationbusiness impact

Soft Skills

collaborationteam cultureaccountabilityresults-orientedcontinuous improvement