Forward Deployed Engineer

Salesforce

. Research & Field Validation: Deploy and stress-test pilot features with customers, identifying platform gaps and feeding structured findings back to Technology & Product.

Posted 4/23/2026full-timeHyderabad • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudJavaScript

About the role

Key responsibilities & impact

Research & Field Validation: Deploy and stress-test pilot features with customers, identifying platform gaps and feeding structured findings back to Technology & Product.
Conduct feasibility research on novel use cases — determining what's possible, what's not, and what needs to change in the product to get there.
Co-develop hypotheses with Technology & Product and design experiments to validate them in the field.
Document and escalate critical engineering issues with detailed evidence packages to accelerate resolution.
Customer Engagement: Lead technical engagement of new products and features.
Embed directly with customer teams to deeply understand their operational environment and architect solutions that solve real problems at scale.
Run rapid prototyping and POC cycles to validate technical feasibility.
Serve as the primary technical advisor and escalation point for your customer portfolio.
Product Acceleration & Feedback: Build reusable accelerators, playbooks, and reference architectures that address critical product gaps and directly shape the agentic platform roadmap.
Partner directly with Product Managers and Engineers to influence roadmap priorities based on evidence captured directly from customers.
Represent the voice of the customer in internal product discussions and planning cycles.
Analyze competitive landscape to identify and validate Salesforce's key differentiators — informing both field engagements and product feedback loops.
Produce thought leadership, best practices, and enablement content that raises the bar for new product releases across the Salesforce community.

Requirements

What you’ll need

4-6 years of hands-on engagement in enterprise software or SaaS environments, with a strong foundation in Salesforce development.
Exposure to generative AI, RAG, or conversational AI implementations.
Advanced proficiency in Apex, Lightning Web Components, Lightning Flows, JavaScript.
Deep understanding of Salesforce platform architecture including data modeling, security, and sharing frameworks.
Strong understanding of object-oriented programming and software design principles.
Experience implementing DevOps practices including Salesforce DX, Git, and CI/CD pipelines.
Expertise in automated testing frameworks including Apex unit testing and API testing tools.
Proven ability to debug complex, multi-system technical issues.
Deep expertise in Sales Cloud & Service Cloud Agentforce delivery: Experience in at least 1 Agentforce/AI implementation Project.
Understanding of agent security and guardrails implementation, including role-based access, prompt safety constraints, and data exposure controls.
Experience supporting agent deployment, testing, and release management, including functional testing, grounding validation, and regression testing across environments.
Ability to troubleshoot agent behaviors including hallucinations, grounding gaps, orchestration failures, and integration errors.
Familiarity with monitoring agent performance, refining prompts, and optimizing response quality based on user feedback and usage analytics.
Strong diagnostic and problem decomposition instincts — able to pinpoint whether a failure is a product bug, a configuration error, or a data issue, even in low-documentation environments.
Exceptional written communication skills: able to document builds, failures, and field observations in structured form that Product & Engineering can act on without a follow-up call.
Certifications: Salesforce certified Agentforce Specialist, Data 360 Consultant & Platform developer.

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce developmentApexLightning Web ComponentsLightning FlowsJavaScriptDevOps practicesSalesforce DXGitCI/CD pipelinesautomated testing frameworks

Soft Skills

customer engagementproblem-solvingcommunicationcollaborationanalytical thinkingtechnical advisorydocumentationleadershiptroubleshootingcritical thinking

Certifications

Salesforce certified Agentforce SpecialistData 360 ConsultantPlatform developer