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Customer Success Manager
Salesforce. Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.
- Act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers.
- Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature.
- Single point of customer accountability building and maintaining strong, trusted relationships.
- Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts.
Requirements
What you’ll need- Experienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
- Knowledge & technical depth with Salesforce products and integration, platform features, capabilities, and standard methodologies is a must due to the nature of the role & customers it will serve.
- Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers.
- Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organisation.
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
- Knowledge in one or more lines of business.
- A curious nature, willing to continually expand knowledge of Salesforce products and industry trends.
Benefits
Comp & perks- Our benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce productsintegrationplatform featuresstandard methodologiesCustomer Success Score metricsproject leadershipTechnology ConsultingSolutions Architecture
Soft Skills
consultative skillscommunication skillspresentation skillsinfluencing skillsrelationship buildingcuriositytrusted advisorhandling objections