Engagement Delivery Director

Salesforce

Engagement Delivery Director leading program teams and managing client relationships at Salesforce. Driving successful customer outcomes and overseeing complex strategic programs.

Posted 4/22/2026full-timeMcLean • District of Columbia, Virginia • 🇺🇸 United StatesLead💰 $164,000 - $261,500 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
Be the primary customer interface and perform program management activities that ensures adherence to Salesforce methodology and project gates and governance.
Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
Able to lead multiple projects supporting a program or account, requiring complex cross-functional teamwork and management at the program level.
Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
Being an extension to the account team to extend the Salesforce footprint.
Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

Requirements

What you’ll need

+15 years in project and program management, focused on delivering for external clients in a consulting environment.
Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
Demonstrated project management skills, with direct responsibility for running project teams, up to 75+ people, budget and schedule.
Demonstrated ability to have difficult conversations.
Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil.
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Available to travel regionally and occasionally internationally depending on customer needs.
Experience in managing large-scale transformation engagements with US Federal clients.
Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.
Ability to lead high powered client workshops and effectively tailor messaging based on the audience and subject matter.
Salesforce.com Certifications (Admin, Service, Experience, etc.) strongly preferred
7+ years managing Salesforce engagements strongly preferred
Salesforce Agentblazer Innovator preferred.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementrequirements gatheringUser Acceptance Testingbudget managementschedule managementrisk managementissue managementSalesforce methodologySalesforce documentation

Soft Skills

leadershipcommunicationinterpersonal skillsteamworkproblem-solvingmentoringclient relationship managementadaptabilityconflict resolutioncollaboration

Certifications

Salesforce AdminSalesforce ServiceSalesforce Experience