Senior Manager, Success Architecture – Agentforce

. Build, lead, and develop a world-class team of Success Architects .

Posted 4/22/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tools & technologies

Cloud

Key responsibilities & impact

Build, lead, and develop a world-class team of Success Architects
Manage individual contributors effectively, providing coaching, mentorship, and support to help them develop professionally and achieve their delivery goals
Resource and organize teams effectively to drive customer outcomes across all segments
Create a vibrant, inclusive culture that inspires people to do their best work and aligns with Salesforce Core Values
Find, hire, and retain the best technical and customer-facing talent in the region
Create an environment of stronger employee engagement through regular connects including 1:1s and office hours
Lead the Success Architect team to drive Customer Success through proactive guidance, outcome focused goals, and operational rigor
Manage key metrics including customer satisfaction (CSAT), productivity, time to resolve, and outcome achievement
Act as an escalation point for high severity customer issues that arise from within the team, directly from customers, or from other Salesforce functions
Ensure the team KPIs are met or exceeded across global Architect standards
Exemplify a positive customer experience through effective communication in every interaction with the customer
Drive customer adoption of Agentforce capabilities, including coaching your team members on Agentforce Customer Journey key milestones that they need to influence
Build meaningful and lasting relationships with key stakeholders and establish long-term executive relationships

What you’ll need

8+ years in consulting/professional services, customer success, or related customer-facing roles, handling complex issues for enterprise customers
5+ years at management level, with proven ability to lead and develop high-performing teams
Experience managing teams of 15+ individual contributors in enterprise-scale organizations
Cloud/SaaS software environment experience, preferably supporting global or regional customers
Proven track record of driving both operational excellence and strategic customer outcomes
Experience in working in different regional markets (AMER, EMEA, APAC); understanding of regional business dynamics and cultural nuances
Deep understanding of customer service and success best practices
Ability to balance tactical execution with strategic thinking
Experience with Agentforce, CRM, or similar enterprise software platforms preferred
Strong analytical skills with ability to drive decisions based on data and metrics
Excellent communication, presentation, and negotiation skills at all organizational levels, including C-level
Proven ability to work effectively in a matrixed, global organization.

Comp & perks

ATS Keywords

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Hard Skills & Tools

customer successoperational excellencestrategic customer outcomesanalytical skillstactical executionstrategic thinking

Soft Skills

coachingmentorshipcommunicationpresentationnegotiationemployee engagementrelationship buildingteam leadership