Senior Manager/Director of Operations – Missionforce Customer Success Group

. Act as the primary liaison and coordinator across cross-functional projects .

Posted 4/21/2026full-timeRemote • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesSenior💰 $143,400 - $261,500 per yearWebsite

Key responsibilities & impact

Act as the primary liaison and coordinator across cross-functional projects
Develop detailed program plans, including scope, schedule, and budget
Proactively identify, analyze, and mitigate complex cross-program risks and dependencies
Manage rhythm of business, executive communications, and key global initiatives
Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders

What you’ll need

7+ years of experience managing complex project implementations or leading successful Agile development teams
5+ years in a significant people leadership role directly managing and mentoring high-performing teams for Director
Exceptional collaboration, communication, and presentation skills, both written and verbal
Proven track record of stakeholder engagement and executive-level communication
Strong critical thinking and analytical skills; ability to drive process improvements
Agility and comfort with ambiguity in a fast-paced environment
Foundation in the Salesforce platform, ideally backed by Salesforce certifications

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementAgile developmentrisk assessmentprocess improvementprogram planning

Soft Skills

collaborationcommunicationpresentationcritical thinkinganalytical skillsstakeholder engagementpeople leadership

Certifications

Salesforce certifications