Adoption & Retention Product Manager

Salesforce

MC Adoption Product Manager at Salesforce leading customer engagements for Marketing Cloud implementations and ensuring architectural integrity for successful deployments.

Posted 4/15/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the definition and documentation of the technical and architectural requirements for high-touch customer engagements aimed at establishing reference-able success stories.
Focus on all Marketing Cloud (MC) use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments.
Work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform.
Lead complex, hands-on, deep-dive technical discovery sessions with customer engineering and architecture teams.
Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
Help harmonize and manage complex data integrations using the Salesforce D360 product.
Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
Maintain a comprehensive and expert-level understanding of all Marketing Cloud capabilities.

Requirements

What you’ll need

7+ years of experience in Solution Architecture, Technical Consulting, or Principal-level Solution Engineering within the enterprise software or SaaS industry.
3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
Expert Level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
Expert-level knowledge of data architecture, integration patterns (API, event-driven), and security best practices within a multi-cloud or hybrid environment.
Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high-level architectural summaries for executives.
Demonstrated experience managing high-stakes, customer-facing technical engagements and driving alignment across complex stakeholder groups.
Willingness to travel (e.g., 20-30%) for high-touch customer engagements.
BS or MS in Computer Science, Engineering, or a related technical field.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solution ArchitectureTechnical ConsultingSolution EngineeringMarketing CloudD360Data ArchitectureIntegration PatternsAPIEvent-driven ArchitectureSecurity Best Practices

Soft Skills

Communication SkillsTechnical DocumentationStakeholder ManagementCustomer EngagementTechnical ValidationArchitectural SummariesCollaborationProblem SolvingLeadershipAdaptability

Certifications

BS in Computer ScienceMS in Computer ScienceBS in EngineeringMS in Engineering