Adoption & Retention Product Manager
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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Tech Stack
About the role
- Lead the definition and documentation of the technical and architectural requirements for high-touch customer engagements aimed at establishing reference-able success stories.
- Focus on all Marketing Cloud (MC) use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments.
- Work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform.
- Lead complex, hands-on, deep-dive technical discovery sessions with customer engineering and architecture teams.
- Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
- Help harmonize and manage complex data integrations using the Salesforce D360 product.
- Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
- Maintain a comprehensive and expert-level understanding of all Marketing Cloud capabilities.
Requirements
- 7+ years of experience in Solution Architecture, Technical Consulting, or Principal-level Solution Engineering within the enterprise software or SaaS industry.
- 3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
- Expert Level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
- Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
- Expert-level knowledge of data architecture, integration patterns (API, event-driven), and security best practices within a multi-cloud or hybrid environment.
- Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high-level architectural summaries for executives.
- Demonstrated experience managing high-stakes, customer-facing technical engagements and driving alignment across complex stakeholder groups.
- Willingness to travel (e.g., 20-30%) for high-touch customer engagements.
- BS or MS in Computer Science, Engineering, or a related technical field.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solution ArchitectureTechnical ConsultingSolution EngineeringMarketing CloudD360Data ArchitectureIntegration PatternsAPIEvent-driven ArchitectureSecurity Best Practices
Soft Skills
Communication SkillsTechnical DocumentationStakeholder ManagementCustomer EngagementTechnical ValidationArchitectural SummariesCollaborationProblem SolvingLeadershipAdaptability
Certifications
BS in Computer ScienceMS in Computer ScienceBS in EngineeringMS in Engineering