Senior Customer Success Manager - Nonprofit

Salesforce

Customer Success Manager supporting nonprofit customers with Salesforce. Building relationships and optimizing platform usage for maximum impact and operational health.

Posted 4/15/2026full-timeZurich • 🇨🇭 SwitzerlandSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a named resource and partner for Salesforce’s customer organizations.
Forge deep relationships with your customers and account teams and maintain an awareness of key events, needs, potential risks, and value drivers.
Help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment.
Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
Proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events.

Requirements

What you’ll need

Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
Experience with Salesforce Nonprofit Cloud and/or a relevant competing platform.
4+ years’ experience in management consulting services
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Knowledge of software development process and design methodologies.
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce CRMSalesforce Nonprofit CloudSaaS platformproject leadershiptechnology solutions developmenttechnical solutionssolutions architecturesoftware development processdesign methodologies

Soft Skills

communication skillspresentation skillsinfluenceanalytical skillscustomer relationship managementcross-functional team leadership