Salesforce

Senior Customer Success Manager - Nonprofit

Salesforce

full-time

Posted on:

Location Type: Office

Location: Zurich • Switzerland

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Serve as a named resource and partner for Salesforce’s customer organizations.
  • Forge deep relationships with your customers and account teams and maintain an awareness of key events, needs, potential risks, and value drivers.
  • Help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment.
  • Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
  • Proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events.

Requirements

  • Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
  • Experience with Salesforce Nonprofit Cloud and/or a relevant competing platform.
  • 4+ years’ experience in management consulting services
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
  • Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
  • Knowledge of software development process and design methodologies.
  • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce CRMSalesforce Nonprofit CloudSaaS platformproject leadershiptechnology solutions developmenttechnical solutionssolutions architecturesoftware development processdesign methodologies
Soft Skills
communication skillspresentation skillsinfluenceanalytical skillscustomer relationship managementcross-functional team leadership