Manager, Technical Support Engineering

Salesforce

Technical Support Manager leading a global support team at Salesforce. Ensuring customer success with AI and Data360 solutions in a fast-paced environment.

Posted 4/15/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage a support team to achieve business objectives including customer satisfaction and project deadlines
Set team goals in alignment with Global Support objectives
Ensure direct reports have the necessary resources to deliver effective technical solutions
Deliver performance reviews and regular feedback to direct reports
Communicate effectively to customers when representing Global Support
Manage workflows and schedules for direct reports
Deliver regular reports on business performance

Requirements

What you’ll need

7+ years of overall professional experience
At least 5 years in a technical support role
2+ years managing technical support professionals
Solid, functional salesforce.com application knowledge
Experience with support tools and phone systems
Excellent written and verbal communication skills
Ability to communicate and coordinate with departments across the organization
Strong work ethic and advanced organizational skills
Ability to develop and deliver creative business solutions
Degree or equivalent experience required.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesforce.comtechnical supportbusiness solutions

Soft Skills

customer satisfactionteam managementcommunicationorganizational skillswork ethicperformance reviewsfeedback delivery