Manager, Technical Support Engineering
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Tech Stack
About the role
- Manage a support team to achieve business objectives including customer satisfaction and project deadlines
- Set team goals in alignment with Global Support objectives
- Ensure direct reports have the necessary resources to deliver effective technical solutions
- Deliver performance reviews and regular feedback to direct reports
- Communicate effectively to customers when representing Global Support
- Manage workflows and schedules for direct reports
- Deliver regular reports on business performance
Requirements
- 7+ years of overall professional experience
- At least 5 years in a technical support role
- 2+ years managing technical support professionals
- Solid, functional salesforce.com application knowledge
- Experience with support tools and phone systems
- Excellent written and verbal communication skills
- Ability to communicate and coordinate with departments across the organization
- Strong work ethic and advanced organizational skills
- Ability to develop and deliver creative business solutions
- Degree or equivalent experience required.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salesforce.comtechnical supportbusiness solutions
Soft Skills
customer satisfactionteam managementcommunicationorganizational skillswork ethicperformance reviewsfeedback delivery