Senior Director, Strategy and Planning

Salesforce

Senior Director of Strategy & Planning guiding strategic initiatives for Salesforce's Customer Success. Driving alignment and operationalizing critical bets to enhance customer engagement.

Posted 4/14/2026full-timeNew York City • Illinois, New York, Washington • 🇺🇸 United StatesSenior💰 $181,700 - $304,700 per yearWebsite

About the role

Key responsibilities & impact

Own and drive a portfolio of high-impact strategy projects related to the broader Customer Success business
Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives
Shape and articulate the future state of the Customer Success business within Salesforce
Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions
Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans
Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth
Collaborate closely with Offer Management, Product, Sales and Field organizations to ensure cross-functional alignment and enable decision-making
Contribute to the development of multi-year strategic plans, ensuring alignment with company-wide priorities, customer expectations and evolving market dynamics

Requirements

What you’ll need

10+ years in management consulting, corporate strategy, or business transformation at a high-growth technology company
Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies
Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact
Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers
Outstanding written and verbal communication skills, including executive-level presentation development
High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisstrategic planningmarket researchfinancial analysisoperating modelsSaaS GTM strategiesprofessional servicesdigital engagementcross-functional initiativespresentation development

Soft Skills

analytical skillsproblem-solvingcommunication skillsinfluence without authoritycollaborationleadershipadaptabilitystrategic thinkingexecutive presencealignment