Salesforce

Senior Director, Strategy and Planning

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Illinois • New York • United States

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Salary

💰 $181,700 - $304,700 per year

Job Level

Senior

About the role

  • Own and drive a portfolio of high-impact strategy projects related to the broader Customer Success business
  • Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives
  • Shape and articulate the future state of the Customer Success business within Salesforce
  • Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions
  • Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans
  • Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth
  • Collaborate closely with Offer Management, Product, Sales and Field organizations to ensure cross-functional alignment and enable decision-making
  • Contribute to the development of multi-year strategic plans, ensuring alignment with company-wide priorities, customer expectations and evolving market dynamics

Requirements

  • 10+ years in management consulting, corporate strategy, or business transformation at a high-growth technology company
  • Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies
  • Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact
  • Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers
  • Outstanding written and verbal communication skills, including executive-level presentation development
  • High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisstrategic planningmarket researchfinancial analysisoperating modelsSaaS GTM strategiesprofessional servicesdigital engagementcross-functional initiativespresentation development
Soft Skills
analytical skillsproblem-solvingcommunication skillsinfluence without authoritycollaborationleadershipadaptabilitystrategic thinkingexecutive presencealignment