Senior Customer Success Manager – Core, Sales & Service Clouds

Salesforce

Senior Customer Success Manager driving business impact across complex customers at Salesforce. Ensuring customer satisfaction and aligning technical goals with business value through effective program management.

Posted 4/11/2026full-timeChicago • California, Illinois, Washington • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive quantifiable business impact across complex, multi-org Signature customers
Ensure seamless delivery of all deliverables necessary to advance the customer’s core business goals
Act as the central resource for the team and the customer, connecting all the dots
Craft a clear engagement charter with specified goals and metrics to ensure alignment across teams
Cultivate and maintain relationships with customer IT and business executive leadership

Requirements

What you’ll need

5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
Exceptional communication and presentation skills
Cloud/Platform Requirements: 5-6 years experience supporting customers using Sales Cloud and Service Cloud
Certifications: Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator
Knowledge of advanced features: Sales Engagement, High Velocity Features, Einstein AI, Omni-Channel, Service Cloud Voice

Benefits

Comp & perks

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales CloudService CloudSales EngagementHigh Velocity FeaturesEinstein AIOmni-ChannelService Cloud Voice

Soft Skills

communication skillspresentation skillsrelationship management

Certifications

Sales Cloud ConsultantService Cloud ConsultantAdvanced Administrator