Senior Manager, Capacity Planning – Human & AI

Salesforce

Senior Manager, Capacity Planning at Salesforce overseeing operations and integration in a rapidly evolving AI landscape. Focus on operational excellence, data strategy, and stakeholder governance.

Posted 4/10/2026full-timeChicago • California, Illinois, New York, Washington • 🇺🇸 United StatesSenior💰 $143,400 - $216,900 per yearWebsite

About the role

Key responsibilities & impact

own the operational data strategy of the 4R Framework
build and maintain the connective tissue between the Innovation Strategy and headcount spreadsheets
launch and own Real-Time Capacity Telemetry dashboard with workforce intelligence team
reduce the quarterly planning refresh cycle time by 50%
own the operating cadence for capacity reviews and ensure stakeholder alignment

Requirements

What you’ll need

systems thinking and governance
ability to build systems creating clarity
understanding of the hiring-to-launch lifecycle
executive influence and emotional intelligence
ability to navigate senior stakeholders with confidence and build trust
capacity to act quickly in ambiguous environments
experience with AI tools and productivity
expertise in workflow orchestration and decision logs
AI-native communication skills

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational data strategyReal-Time Capacity Telemetryworkforce intelligencequarterly planning refreshworkflow orchestrationdecision logs

Soft Skills

systems thinkinggovernanceexecutive influenceemotional intelligencestakeholder alignmenttrust buildingnavigating ambiguityAI-native communication