Senior Success Architect

Salesforce

Success Architect optimizing Salesforce technology to enhance long-term customer success. Engaging with clients to assess implementations and providing proactive technical support and guidance.

Posted 4/9/2026full-timeIndianapolis • Washington • 🇺🇸 United StatesSenior💰 $123,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption, and foundational solution design.
Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices.
Simplify complex technical concepts for diverse audiences, positioning yourself as a trusted advisor.
Triage capability gaps and design inefficiencies, resolving common issues and escalating complex architectural challenges to senior Success Architects.
Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.

Requirements

What you’ll need

3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin)
Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices.
Experience participating in complex implementations and understanding integration principles.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
Familiarity with industry- or vertical-specific solutions (preferred).
Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences.
Certified Salesforce Admin, Sales Cloud Consultant (required)
Advanced Admin, Platform App Builder (desired)

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce productstechnical governanceenterprise application integrationprocess orchestrationmaster data managementAIanalyticssecurity best practicesintegration principlesfeature adoption

Soft Skills

communication skillstrusted advisorcollaborationproblem-solvingcustomer successsimplifying complex conceptsfostering connectionsproactive guidancereactive guidancepresentation skills

Certifications

Certified Salesforce AdminSales Cloud ConsultantAdvanced AdminPlatform App Builder