Build, lead, and develop a world-class team of Success Architects
Manage individual contributors effectively
Resource and organize teams effectively to drive customer outcomes
Lead the Success Architect team to drive Customer Success
Manage key metrics including customer satisfaction (CSAT)
Act as an escalation point for high severity customer issues
Drive customer adoption of Agentforce capabilities
Work with Support, Sales, Product, Engineering, and other teams to improve customer experience

Requirements

10+ years in consulting/professional services, customer success, or related customer-facing roles
5+ years at management level
Experience managing teams of 15+ individual contributors
Cloud/SaaS software environment experience
Proven track record of driving operational excellence
Experience in AMER market preferred
BA/BS Degree in technical, business, or related field (or equivalent relevant experience)

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

leadershipteam managementcustomer success managementresource organizationcustomer satisfaction managementescalation managementoperational excellencecross-functional collaboration