Customer Success Director

Salesforce

Customer Success Director managing AI adoption and operational excellence for enterprise clients. Leading transformation journeys while collaborating with internal Salesforce teams and consulting partners.

Posted 4/7/2026full-timeRemote • California, Washington • 🇺🇸 United StatesLead💰 $164,000 - $273,000 per yearWebsite

About the role

Key responsibilities & impact

Enable the Customer Center of Excellence (CoE)
Train 'Agent Champions' and empower the customer
Monitor agent performance telemetry, success rates, and friction points
Guide the customer’s Agentic Enterprise journey
Proactively manage the roadmap for contracted licenses and consumption credits
Define, track, and report on quantifiable business impact
Identify qualified opportunities for deploying additional AI agents
Identify and neutralize friction that prevents scaling of Agentforce
Act as a bridge between the customer’s operational reality and Salesforce Product and Engineering teams

Requirements

What you’ll need

8+ years of work experience
5+ years in Customer Success, Professional Services, or Management Consulting
Experience focused on adoption and change management for enterprise SaaS
Preferred domains: Supply Chain/Manufacturing or Financial Services
Experience standing up governance frameworks or Steering Committees
Strong ability to interpret platform telemetry, usage data, and performance dashboards
Track record of managing consumption-based accounts
Exceptional ability to present complex AI outcomes to C-suite executives
Deep understanding of AI/LLM logic

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AILLM logictelemetryperformance dashboardschange managementgovernance frameworksconsumption-based accountsquantifiable business impactSaaS

Soft Skills

trainingempowermentmonitoringguidanceproactive managementpresentationinterpretationcommunicationproblem-solving