Salesforce

Senior Program Manager – Analyst

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Senior

About the role

  • Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success
  • Be passionate about customer advocacy and helping customers achieve success and business growth while maintaining Salesforce’s key values of trust and transparency.
  • Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling
  • Take complex technical concepts and translate them into “business-speak”
  • Flaunt your creative problem-solving skills
  • Wow us with your ability to create, track, and report on your success metrics

Requirements

  • 6–8 years of experience in the areas of customer service/support or customer communications as well as program/project management
  • Bachelor’s degree in Communications, Marketing, or other related area, or equivalent work experience
  • Strong writing capabilities that inspire action
  • Excellent verbal skills
  • Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority
  • Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners
  • Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles
  • Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers
  • Demonstrated collaboration skills in a cross-functional environment
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementcustomer communicationsdatabase architecturesecuritycustomer relationship management
Soft Skills
customer advocacycreative problem-solvingstrong writing capabilitiesexcellent verbal skillsempathycollaboration
Certifications
Bachelor’s degree in CommunicationsBachelor’s degree in Marketing