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Senior Program Manager – Analyst
Salesforce. Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success .
About the role
Key responsibilities & impact- Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success
- Be passionate about customer advocacy and helping customers achieve success and business growth while maintaining Salesforce’s key values of trust and transparency.
- Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling
- Take complex technical concepts and translate them into “business-speak”
- Flaunt your creative problem-solving skills
- Wow us with your ability to create, track, and report on your success metrics
Requirements
What you’ll need- 6–8 years of experience in the areas of customer service/support or customer communications as well as program/project management
- Bachelor’s degree in Communications, Marketing, or other related area, or equivalent work experience
- Strong writing capabilities that inspire action
- Excellent verbal skills
- Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority
- Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners
- Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles
- Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers
- Demonstrated collaboration skills in a cross-functional environment
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementcustomer communicationsdatabase architecturesecuritycustomer relationship management
Soft Skills
customer advocacycreative problem-solvingstrong writing capabilitiesexcellent verbal skillsempathycollaboration
Certifications
Bachelor’s degree in CommunicationsBachelor’s degree in Marketing