lead the highest-complexity Field Service escalations globally (SEV1/SEV2), providing executive-level clarity and technical direction
serve as the principal technical expert across architecture, optimization, mobile/offline behavior, integrations, and workflow design
develop advanced diagnostics, SOPs, and content frameworks that reduce inflow and enable global teams
partner with Product & Engineering to shape roadmap priorities, drive quality improvements, and validate new capabilities
act as the senior technical advisor to Support, CCE, Success, and Field teams

Requirements

significant technical expertise in architecture, optimization, mobile/offline behavior, integrations, and workflow design
ability to lead high-complexity Field Service escalations globally (SEV1/SEV2)
partnering with Product & Engineering to shape roadmap priorities
develop advanced diagnostics, SOPs, and content frameworks
provide solution architecture guidance for strategic accounts and cross-cloud implementations
technical advisory to Support, CCE, Success, and Field teams

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

architectureoptimizationmobile behavioroffline behaviorintegrationsworkflow designadvanced diagnosticsSOPssolution architecturecross-cloud implementations

Soft Skills

leadershiptechnical advisorypartneringexecutive-level claritycommunication