Specialist Solution Engineer, ITSM

Salesforce

. A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts.

Posted 3/28/2026full-timeRemote • California, Illinois, Massachusetts, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $113,330 - $180,250 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts.
This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions.
Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations.
This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.

Requirements

What you’ll need

B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required
Knowledge of IT Service Management solutions
Solid oral, written, presentation, collaboration and interpersonal communication skills
Ability to work as part of a team to solve technical problems
Minimum of 4 years of professional pre-sales experience

Benefits

Comp & perks

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Service Management

Soft Skills

oral communicationwritten communicationpresentation skillscollaborationinterpersonal communicationteamworkproblem-solving

Certifications

B.S. Computer ScienceB.S. Software EngineeringB.S. MIS