Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.

Requirements

Minimum 3-4 years of industry expertise in Customer Success, SaaS platforms, and Marketing/Commerce operations.
Consulting: Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Must have Marketing Cloud (Email Specialist, Engagement Foundations) certifications and/or Commerce Cloud training credentials.
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist).

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessSaaS platformsMarketing operationsCommerce operationsFeature usage analysisPlatform stabilityPerformance optimizationConsultingTechnical issue articulationBusiness goal translation

Soft Skills

CommunicationTrust buildingFacilitationObjection handlingProblem solvingCustomer experience managementGoal alignmentAdoption drivingStakeholder engagementCross-functional collaboration

Certifications

Email SpecialistEngagement FoundationsAI AssociateAdministratorAdvanced AdministratorPlatform App BuilderData 360 Specialist