Technical Architect
Salesforce
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Assess technical and business readiness and map organizational processes through direct customer engagement
- Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; building agents that meet compliance requirements, business logic, and customer experience goals
- Recommend opportunities to reengineer processes by combining AI agent capabilities with Salesforce automation tools such as Flows and OmniStudio
- Identify and provide recommendations on data strategy, data quality, governance (e.g., legal reviews, AI council), and software development lifecycle best practices
- Define and orchestrate agent actions, configure and maintain each agent’s topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
- Implement and configure leading large language models (LLMs) like GPT-4 for Salesforce agents
- Perform testing and refinement in customer environment throughout deployment to optimize agent performance
- Track performance metrics and user feedback; execute iterative improvements based on performance metrics to grow Agentforce consumption
- Build and maintain knowledge bases and technical documentation for internal and customer use
- Develop and implement standardized agent deployment processes; create and maintain integration patterns across Salesforce platforms
- Deliver guidance on best practices to ensure customers can self-sustain their Agentforce implementation
Requirements
- 5+ years experience with cloud based technologies and architecture principle
- Advanced or expert knowledge of Salesforce and Agentforce and AI
- Experienced with Data Cloud or similar data integration platforms
- Other Salesforce Certs such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud
- Solid understanding of AI concepts, especially conversational AI or intelligent agents
- Hands-on experience integrating Large Language Models (LLMs) or AI services into applications
- Experience with AI orchestration frameworks or prompt engineering
- Consistent proactive thinking and the desire to self-start on learning and applying new technologies
- Ability to design scalable solutions for complex business requirements
- Skilled in debugging, optimizing, and ensuring the reliability of integrated AI-Salesforce solutions
- Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio
- Troubleshoot and resolve technical issues, ensuring minimal disruption to client operations
- Document technical processes, develop proofs of concept, and participate in Agile project planning
- Advise on best practices for application development, integration, and technical architecture
Benefits
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
- Competitive salary
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities
- Health insurance
- Retirement plans
- Support to find balance and be your best
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceAgentforceAIData CloudLarge Language ModelsSalesforce FlowLightning Web ComponentsApexSalesforce APIsprompt engineering
Soft Skills
proactive thinkingself-startingdesign scalable solutionsdebuggingoptimizingensuring reliabilitytroubleshootingdocumenting processesparticipating in Agile planningadvising on best practices
Certifications
Advanced AdminService CloudData CloudAgentforceSales Cloud