Serve as a Salesforce subject-matter expert for Sales Cloud products, accelerating customer time-to-value and driving rapid adoption of core functionality
Own the post-sale customer welcome experience, establishing trusted advisor relationships and seamlessly onboarding new customers into the Salesforce ecosystem
Deliver high-impact virtual 1:1 engagements that educate, empower, and enable customers to unlock measurable business value from their Salesforce investment
Apply consultative discovery techniques to uncover business use cases, identify success metrics, and align product capabilities with customer objectives
Provide strategic, personalized recommendations that address specific business challenges and maximize product adoption
Design customized Success Paths that map clear, actionable steps from onboarding through value realization, ensuring customers achieve their business goals
Cultivate collaborative relationships with internal stakeholders and external partners to drive customer outcomes and contribute to organizational growth
Leverage AI tools and knowledge-sharing platforms to scale expertise, contribute to the collective knowledge base, and continuously enhance the customer experience

Requirements

3+ years of customer-facing experience in consulting, customer success, or solutions delivery
Bachelor's degree or equivalent experience in Business, Technology, or related field
Business Acumen – Ability to understand and discuss customer business needs, value drivers, and success metrics across diverse industries and company sizes
Exceptional communication and presentation skills – Articulate ideas clearly and persuasively in written and verbal formats; confidently engage diverse stakeholder groups from system administrators to C-suite executives
Consultative expertise – Proven experience guiding customers through business objectives, strategy development, and solution design with a customer-first approach
Relationship-building skills – Natural ability to build rapport quickly, create trusted partnerships, and deliver a welcoming, energetic customer experience
Technical aptitude – Hands-on experience with enterprise software solutions and demonstrated ability to quickly master new technologies
Problem-solving mindset – Think critically and creatively to resolve challenges independently or collaboratively in real-time
Self-directed work style – Strong organizational skills, ability to prioritize competing demands, and proven success working independently in fast-paced, dynamic environments

Benefits

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSales Cloudconsultative discovery techniquesSuccess PathsAI toolsenterprise software solutionssolution designbusiness use casessuccess metricsvalue realization

Soft Skills

customer-facing experiencebusiness acumencommunication skillspresentation skillsconsultative expertiserelationship-building skillsproblem-solving mindsetself-directed work styleorganizational skillscollaborative mindset

Certifications

Bachelor's degree