Ensure high-value customers achieve a significant return on their investment with our platform
Serve as the single point of customer accountability
Coordinate all deliverables the customer is entitled to
Drive adoption of Sales and Service Cloud features with reps, agents, managers
Develop and maintain strong relationships at key stakeholder levels
Act as a trusted advisor and gain trust through mutual goals.

Requirements

3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and demonstrated ability to drive business value
Excellent communication skills to articulate technical issues to diverse audiences
3-4 years experience supporting customers using Sales Cloud and Service Cloud
Working knowledge of core features: Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
Knowledge of common sales and Services use cases.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales CloudService CloudLeadsAccountsContactsOpportunitiesForecastingReportsDashboards

Soft Skills

consulting skillscommunication skillsrelationship buildingtrust buildingstakeholder management