Salesforce

Product Owner, Customer Success

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • Manage the Security Lifecycle: Own the delivery of the tenant-scoped Contact lifecycle, covering everything from initial request and acceptance to active status and timeout handling.
  • Ensure Authorization Integrity: Work with engineering to implement Muleosoft integrations into authorization systems, ensuring assigned Contacts remain eligible over time.
  • Verification & Verification: Execute the capture and verification of operational email aliases to guarantee that critical security notifications reach the correct customer teams.
  • Migration Leadership: Drive the development of a migration wizard to transition users from legacy account-level fields to the new tenant-scoped model seamlessly.
  • Translate Strategy: Realize high-level requirements into well-formed strategic delivery plans for embedded Agents and Portal UX.
  • Maintain Backlog Health: Ensure all stories are managed according to program management best practices, maintaining an orderly state that allows for audit-grade change history and immutable logging.
  • Define sprint goals and meet team commitments delivering the backlog based on team capacity, ensuring effective and timely delivery on time and on scope, according to definition of ready and done.
  • Stakeholder Alignment: Coordinate with Product Managers and Engineering Lead to align feature delivery with the broader DET roadmap while shielding the engineering team ensuring successful delivery.
  • Running team demos to business leaders and ensure visibility , while reducing security and compliance exposure.
  • Manage the backlog to include compliance, security and privacy requirements, requesting advisory reviews to ensure compliance.
  • Take ownership of UAT testing and submit testing evidence for change request approvals.
  • Maintain required fields in LeanIX (LIX) factsheets to provide a holistic view of the technology landscape.

Requirements

  • 3+ years of experience with Salesforce implementations (Service Cloud or Salesforce Platform) in a Product Owner or technical PM role.
  • Familiarity with security contact lifecycles, incident routing, or identity and access management (IAM) concepts.
  • Deep understanding of Agile Development methods and the ability to decompose and maintain a traceable, highly organized and well-groomed backlog.
  • Experience with the Jobs to be Done framework and user-centered design principles and practices (ie. Customer Journey Mapping, Process Modeling)
  • Exceptional attention to detail; ability to be "in the weeds" of complex discussions while maintaining a strategic view of the program.
  • Proven ability to work in a highly ambiguous environment, managing a high volume of incoming requests (via Slack and other channels) without becoming overwhelmed or losing focus.
  • Salesforce system implementations and solution architecture for global companies with complex business processes.
  • Ability to juggle multiple projects and tasks.
  • Demonstrated knowledge of project management concepts and techniques required.
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce implementationsService CloudAgile DevelopmentJobs to be Done frameworkUser-centered designCustomer Journey MappingProcess ModelingUAT testingMuleSoft integrationsBacklog management
Soft Skills
Attention to detailStrategic thinkingAbility to manage ambiguityFocus under pressureStakeholder alignmentTeam coordinationEffective communicationProject jugglingOrganizational skillsLeadership