Salesforce

Director, Regional Success Architecture – Marketing Cloud

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Washington • United States

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Salary

💰 $171,200 - $273,000 per year

Job Level

Lead

About the role

  • Oversee team capacity across strategic workstreams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery.
  • Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations.
  • Operational Orchestration: Workload Management, Triage & Escalation Protocols, Prevent Burnout.
  • Strategic Collaboration & Functional Alignment, Trend Analysis and Insights, Initiative Execution, Content Stress-testing.
  • People Leadership and Development: Recruit, hire, and onboard a diverse team of technical resources who possess both problem-solving grit and consultative soft skills.
  • Mentor your team on how to context-switch effectively.
  • Manage intake and execution of the success architect engagements that drive success and improvements in technical health across Salesforce Signature customers.
  • Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to ensure the team remains future-ready.
  • Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes.
  • Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer success strategy.
  • Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike.

Requirements

  • 10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
  • 5+ years of people management or leadership experience, including managing high-performing technical teams
  • Proven experience managing capacity and resource planning across complex portfolios or customer engagements
  • Demonstrated success in driving cross-functional alignment with Product, Sales, Services, and Engineering teams
  • Experience leading high-priority initiatives or programs with executive visibility and business-critical outcomes
  • Strong technical knowledge of Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem
  • Strong analytical and operational abilities, especially around team performance, prioritization, and efficiency.
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSolution ArchitectureTechnical ConsultingSalesforce productsSalesforce platformWorkload ManagementCapacity PlanningResource PlanningTrend AnalysisInitiative Execution
Soft Skills
People LeadershipMentoringProblem-solvingConsultative SkillsCross-functional AlignmentCommunicationTeam DevelopmentRelationship BuildingContext-switchingOperational Efficiency