Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions across Sales, Service, and Experience Clouds
Provide prescriptive recommendations, best practices, and technical advice for improving adoption and achieving business outcomes
Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools like Salesforce Optimizer and other internal tools, and providing best practice recommendations with actionable insights
Deliver advanced security assessments for customers, identifying risks across key domains (application security, authentication, access, data, and coding) and recommending best practices to strengthen security and compliance
Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions, while reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges
Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption
Build and co-develop solution components with customers to ensure faster return on value
Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements tailored to customer needs to accelerate adoption and drive success
Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes
Act as a Subject Matter Expert (SME) for your aligned cloud(s), supporting internal enablement and mentoring other Success Guides
Partner with Guide Leadership to design and deliver training programs that build team skills and maturity
Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction
Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations
Ability to navigate, escalate, and lead efforts on complex customer requests

Requirements

Minimum 3-5 years of experience in the Salesforce ecosystem with functional and/or technical expertise in one or more of the following: Sales Cloud, Service Cloud, Platform, or Experience Cloud
Salesforce Certified Administrator is required for the role
Preferred certifications include: Advanced Administrator, Platform App Builder, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, JavaScript Developer, and/or System Architect
Experience in developing custom solutions in Salesforce Lightning using LWC and Apex; proficient in front-end technologies like HTML, JavaScript, and CSS
Familiar with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS
Familiarity with platform authentication patterns (SAML, SSO, OAuth) and platform security capabilities (TLS, SSL)
Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs
Expertise in Salesforce Flows, Process Builder, and advanced declarative automation tools
Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce
Proven ability to quickly learn new technologies
Consultative and customer-focused approach and engagement style
Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions
Strong communication and presentation skills with an analytical mindset to understand requirements and design effective solutions that meet business needs in both 1:1 and group settings
Demonstrated ability to communicate, present, and influence credibly and effectively
Ability to prioritize, multi-task, and perform effectively under pressure

Benefits

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSales CloudService CloudExperience CloudApexLWCHTMLJavaScriptCSSSQL

Soft Skills

consultative approachcustomer-focused engagementcollaborationstrong communicationpresentation skillsanalytical mindsetability to prioritizemulti-taskingperforming under pressurementoring

Certifications

Salesforce Certified AdministratorAdvanced AdministratorPlatform App BuilderPlatform Developer IISales Cloud ConsultantService Cloud ConsultantExperience Cloud ConsultantJavaScript DeveloperSystem Architect