Salesforce

Senior Specialist, Corporate Communications

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Act as the primary point of contact for tactical requests across Salesforce and Slack customer accounts, ensuring timely responses and status updates.
  • Facilitate the lifecycle of a customer story—from initial outreach and discovery call scheduling to managing legal reviews, accuracy checks, and final quote approvals.
  • Help manage customer relationships, ensuring contacts remain engaged and that their information is current for future media or speaking opportunities.
  • Partner with Slack-focused teams to execute storytelling workflows and ensure a unified customer voice.
  • Support the quarterly results reporting cycle by sourcing, verifying, and organizing customer data points for executive scripts and briefing materials.
  • Coordinate with cross-functional teams (Product, Sales, Legal) to validate customer messaging and ensure accuracy under high-pressure deadlines.
  • Manage the rapid iteration of customer success examples during the earnings prep window, ensuring all stakeholders are working from the latest approved drafts.
  • Own the "Source of Truth" for all approved customer references, ensuring the global communications team has instant access to vetted stories.
  • Centralize and streamline internal workflows to reduce friction and improve the speed of customer storytelling execution.
  • Monitor and report on customer program performance, including media coverage volume and engagement metrics across Salesforce and Slack.
  • Create and update process guides, templates, and documentation to ensure a consistent, scalable approach to customer communications.

Requirements

  • BA/BS in Communications, Public Relations, Journalism, Marketing, or a related field
  • 3-5 years of experience in communications, PR, customer marketing, or a related field
  • Exceptional writing, editing, and communication skills with experience in corporate storytelling
  • Proven project management abilities with experience managing multiple stakeholders and competing deadlines
  • Strong organizational skills and attention to detail—you can manage high-volume requests without missing a beat
  • Experience interacting with senior executives
  • Proficiency with Salesforce, Google Workspace, Slack, and project management tools
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcorporate storytellingwritingeditingcustomer data management
Soft Skills
communicationorganizational skillsattention to detailstakeholder managementtime management