Customer Success Manager, Tableau/Business Intelligence Solutions
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Stockholm • Sweden
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Tech Stack
About the role
- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables and experience
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature
- Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer
- Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- Communicate the value of Signature Success
- Be accountable for ensuring all collaborators understand this value so that customers continue to renew and expand Signature Success
- Partner up with internal stakeholders on license renewals and expansion
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues
Requirements
- Minimum of 7 years work experience in one or more of the following: Technical Customer Success, Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
- Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo)
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level
- Skills for both analysing technical concepts and translating them into business terms and for mapping business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
- Knowledge of software development process and design methodologies
- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Benefits
- Find balance and be your best
- AI agents accelerate your impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceTableauMicrosoft Power BILookerQlikMicroStrategyDomoTechnical Customer SuccessTechnology ConsultingSolutions Architecture
Soft Skills
communication skillspresentation skillsstakeholder relationship managementinfluencing skillsanalytical skillsbusiness translation skillsproblem-solving skillscross-functional team leadershipcustomer advocacyproactive guidance