Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.
Own the end-to-end process of any Proof of Concept (POC) needed.
Ensure consistent awareness and education of Salesforce capabilities for the customer.
Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used.
Provide hands-on support and education to the customer's team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption.
Maintain a scalable, secure, and high-performance multi-cloud solution and review regularly with VPs of Engineering and CTOs.
Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.

Requirements

5+ years of demonstrable solution/technical architecture experience in a demanding pre-sales, consulting, or professional services role.
Ability to design a complex data model, define a sharing/visibility strategy, and create a system-level architecture for a complex enterprise.
Exceptional problem-solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C-level executives.
Ability to be onsite with your customer(s) 50-60% of the time.
Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios.
Experience implementing or supporting Data360 (Data Cloud).
Familiarity with public cloud platforms (AWS, Azure, GCP).
Deep understanding of Agentic standards (MCP, A2A)
Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution architecturetechnical architecturedata model designsystem-level architectureSalesforce PlatformData360AI in customer servicemulti-cloud solutionpredictive capabilitiesgenerative capabilities

Soft Skills

problem-solvingpresentation skillsmentoringcollaborationcustomer engagement

Certifications

Salesforce Certified AdministratorCertified Sales Cloud ConsultantCertified Service Cloud ConsultantMarketing Cloud CertificationAgentforce SpecialistApplication ArchitectSystem ArchitectAgentforce Champion