Customer Success Manager, Mulesoft Public Sector
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Illinois • Virginia • United States
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Salary
💰 $123,100 - $186,300 per year
About the role
- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer.
- Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.
- Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
- The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.
Requirements
- Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
- Experience with MuleSoft and/or a relevant competing platform.
- 4+ years’ experience in management consulting services
- Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Knowledge of software development process and design methodologies.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Benefits
- Health benefits
- Financial benefits and perks
- Time off and leave policies
- Parental benefits
- Perks and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MuleSoftiPaaSproject leadershiptechnology solutions developmenttechnical solutionssolutions architecturesoftware development processdesign methodologiesfeature guidancecustomer needs analysis
Soft Skills
communication skillspresentation skillsinfluencestakeholder relationship managementcustomer advocacyproblem-solvingcross-functional team leadershipbusiness analysisrisk identificationcustomer engagement