Lead a team of Customer Success Managers, fostering high standards for value delivery and customer impact
Address and resolve customer blocking issues in collaboration with individual contributors
Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams.
Develop a point of view for Signature value to help grow Signature within the Consumer Business Services portfolio
Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing
Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed
Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training
Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders
As a Frontline Manager, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty
As a Frontline Manager, be responsible for delivery metrics, ensuring consistent progress and results
Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.

Requirements

Possess a minimum of 10+ years with direct experience in customer advisement and team management.
Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.
Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.
Showcase a proven track record in talent management, including recruitment, retention, and development.
Familiarity with Salesforce's product offerings, services (Sales Cloud, Service Cloud, Agentforce, Data 360), and the larger Consumer Business Services landscape.

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer advisementteam managementdata analysisperformance monitoringresource allocationcapacity planningcustomer health metricstalent managementnew product introductionsnew service introductions

Soft Skills

critical thinkingcommunicationcollaborationproblem-solvingleadershipstrategic thinkinginsight communicationteam buildingtrainingcareer pathing