Salesforce

Customer Success Manager

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Canberra • Australia

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Tech Stack

Cloud

About the role

  • Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.
  • Act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers.
  • Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature.
  • Single point of customer accountability building and maintaining strong, trusted relationships.
  • Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts.

Requirements

  • NV1 or Eligible for clearance is Required
  • Experienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
  • Knowledge & technical depth with Salesforce products (Sales, Service Cloud) platform features, capabilities, and standard methodologies is a must due to the nature of the role & customers it will serve.
  • Experience with complex Federal Government accounts would be highly advantageous
  • Customer Success experience is highly preferred
  • Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organisation.
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
  • A curious nature, willing to continually expand knowledge of Salesforce products and industry trends.
Benefits
  • Strong consultative skills
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSaaSTechnology ConsultingSolutions ArchitectureSalesforceSales CloudService CloudProject LeadershipCustomer Success Score metricsEscalations
Soft Skills
communicationpresentationinfluencingrelationship buildingaccountabilitycuriosityfacilitationobjection handlingleadershipcollaboration
Certifications
NV1 clearance