Salesforce

Product Owner, Customer Success Technology

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • Texas • United States

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Tech Stack

Cloud

About the role

  • Translate high-level product strategy into actionable tasks
  • Define sprint plans, prioritize the backlog, and adapt to changing circumstances to ensure work aligns with business objectives
  • Represent the 'Voice of the User' by conducting deep-dive research, interviews, and shadowing to understand pain points
  • Break down complex epics into granular user stories with clear acceptance criteria
  • Build 'business intimacy' with stakeholders and incorporate feedback into future development cycles
  • Act as the primary point of contact for the delivery team, shielding engineers from distractions
  • Consult with engineering teams to propose scalable solutions that address a wide range of business needs across the Salesforce platform

Requirements

  • 3+ years of professional experience in a highly analytical, strategy, or tech-centric role
  • Proven track record in requirements gathering, creating product specs (metrics, goals, use cases), and managing agile development lifecycles
  • Foundational understanding of the Salesforce Platform, specifically Service Cloud and enterprise Customer Success business functions
  • Exceptional storytelling and presentation skills, with the ability to influence everyone from technical analysts to C-suite executives
  • Intermediate to advanced understanding of product prioritization frameworks and data-driven decision-making
  • Ability to function independently under aggressive deadlines in a fast-paced, global team environment
  • A related technical degree required
  • Ability to travel occasionally (less than 10%)
Benefits
  • wellbeing reimbursement
  • generous parental leave
  • adoption assistance
  • fertility benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
requirements gatheringproduct specificationsagile development lifecycleSalesforce PlatformService Clouddata-driven decision-makingproduct prioritization frameworks
Soft skills
storytellingpresentation skillsinfluencingindependent functioningadaptabilitystakeholder engagement
Certifications
related technical degree