Senior Analyst, Program/Project Management
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Job Level
About the role
- Become a subject matter expert and trusted partner for the GDC, providing leadership in the monthly review process connecting the GDC with OUs across Account Success.
- Build trusted relationships with key stakeholders across the business, including GDC Leadership, Account Success OU Leaders, Business Intelligence, Strategy & Operations, and other teams.
- Establish and maintain trusted relationships with the GDC leadership team in order to develop a deep understanding of business needs, business priorities, and how our delivery teams are driving outcomes for our customers.
- Facilitate Business Reviews between GDC and OU leaders by ensuring consistent metrics and delivering reliable presentations on an agreed cadence.
- Evaluate ongoing business performance of our GDC against our business priorities, provide insights and analysis on areas that need improvement, and contribute to the development of solutions for areas of the business that show signs of weakness or underperformance.
- Ensure regular communications and updates to leadership, incorporating any feedback from business reviews and revising the materials accordingly for the next cycle.
- Understand key business objectives at the executive level, and help craft presentations and slide content for GDC reviews that support those objectives.
- Develop a deep understanding of the GDC, and have a point of view on how we can streamline operations to find efficiency in our business while maintaining the success of our customers.
- Understand how our incentive plans motivate behaviors across our business and develop a point of view on how we could provide better incentives to our GDC resources that would align with our overall business priorities.
Requirements
- Excellent presentation and executive engagement skills.
- Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
- Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
- Strong business acumen and stakeholder management.
- Proven track record to structure and transition sophisticated problems to solutions.
- 2 to 5 years of professional experience, ideally in consulting, sales or customer success strategy, business operations, or revenue operations roles.
- Flexible schedule, the ability to work with our global Account Success teams in different time zones.
- Strong slide-building and formatting skills, strong spreadsheet skills.
- Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights.
- Solid understanding of Salesforce applications.
- Ability to travel on a quarterly basis if required.
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisdata visualizationmarketing analyticspresentation skillsslide-buildingspreadsheet skillsstakeholder managementproblem-solvingexecutive engagementbusiness performance evaluation
Soft skills
self-starterhigh motivationcollaborationwritten communicationverbal communicationbusiness acumenflexibilitystorytellingrelationship buildinginsight development