SVP, Marketing Cloud, Customer Success
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois • Massachusetts • United States
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Salary
💰 $349,000 - $440,000 per year
Job Level
About the role
- Lead Customer Support Operations
- Drive Proactive Adoption
- Scale Customer Onboarding
- Strengthen Technical Health
- Deliver Success Plan Entitlements
- Champion the Customer Voice
- Develop High-Performing Teams
- Drive Accountability for Results
Requirements
- Equivalent of 15+ years in Customer Success, technical support, product management, or similar experience
- At least 5+ years in a senior leadership role leading Customer Success teams at scale
- Preferred or demonstrated experience working with other Marketing solutions
- Proven ability to inspire, lead, and grow large, global Customer Success organizations
- Strong understanding of AI, automation, support technologies, and Customer Success platforms
- Experience owning strategy for technical support, adoption programs, and customer health initiatives
- Demonstrated ability to define the big picture while also sweating the details
- Exceptional communicator, both written and oral, with an executive presence and storytelling ability
- Expert in support automation and Customer Success operations
- Degree or equivalent relevant experience required
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Successtechnical supportproduct managementsupport automationadoption programscustomer health initiativesstrategy developmentteam leadershipAIautomation
Soft skills
inspirationleadershipcommunicationexecutive presencestorytellingaccountabilitydetail-orientedteam developmentproactive mindsetcustomer advocacy