Salesforce

Customer Success Manager, Director – Healthcare - Payer & Provider

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • Massachusetts • United States

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Salary

💰 $171,200 - $273,000 per year

Job Level

Lead

About the role

  • Serve as a named resource and partner for Salesforce’s customer organizations
  • Forge deep relationships with customers and account teams
  • Maintain awareness of key events, needs, potential risks, and value drivers
  • Help customers improve overall technical and operational health
  • Act as point of contact for major customer incidents, managing expectations and communications through resolution
  • Align with Healthcare (Payer & Provider) customer segment
  • Support Healthcare customers with business priorities, Salesforce capabilities, key events, technical deployments, platform performance health

Requirements

  • 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
  • Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
  • Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
  • Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
  • Ability to facilitate difficult discussions and be adept at handling objections
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceSaaSSolutions ArchitectureEnterprise ArchitectureTechnical DeploymentsPlatform Performance
Soft skills
Consultative SkillsInterpersonal SkillsPresentation SkillsInfluenceFacilitationHandling Objections