Senior Customer Success Manager – Life Sciences
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois • Massachusetts • United States
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Salary
💰 $165,000 - $227,000 per year
Job Level
About the role
- Serve as a trusted advisor for Salesforce’s customer organizations
- Forge deep relationships with customers and account teams
- Help to improve customers’ overall technical and operational health
- Act as a point of contact for any major customer incidents
- Support Life Sciences customers with their business priorities
Requirements
- 7+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
- Knowledge of Salesforce product and platform features, capabilities, and standard methodologies
- Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
- Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
- Ability to facilitate difficult discussions and be adept at handling objections
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceSaaSTechnology ConsultingSolutions Architecture
Soft Skills
consultative skillsinterpersonal skillspresentation skillsability to handle objectionsrelationship buildingexecutive-level communicationcuriosity