Renewals Manager
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Colorado, Illinois, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,460 - $100,870 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Develop and implement win/win negotiation strategies for medium and large account contract renewals that improve contract value while protecting and enhancing customer trust
- Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
- Accurately maintain and update a rolling 120 day forecast of renewals in a territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies
- Implement standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
- Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up-sells, cross-sells, and add-ons
Requirements
- Proven experience in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
- Strong negotiation and objection-handling skills that allow for value-based contract negotiations at the CXO level
- Strong process management, financial savvy, and adherence to policy
- Display strong collaboration skills, including the ability to influence
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract negotiationdata analysisforecastingopportunity managementquotationsfinancial analysisaccount managementcommercial strategyrisk managementcustomer success
Soft skills
negotiation skillsobjection handlingcollaborationinfluenceadaptabilityprocess managementcustomer trustcommunicationstrategic thinkingproblem solving