Salesforce

Senior Manager, Business Operations

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California, Texas • 🇺🇸 United States

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Salary

💰 $155,400 - $213,800 per year

Job Level

Senior

Tech Stack

PMP

About the role

  • Serve as the literal owner for GUS (Grand Unified System) for the Trust and Infrastructure Org.
  • Execute the initial 'tidy up' and maintain a rolling cadence of hygiene for all engineering records.
  • Audit and ensure correct job families, resource allocation, and necessary attachments for every release.
  • Partner with Scrum teams to ensure work items are tracked accurately against organizational goals.
  • Own the monitoring and tracking of all open headcount within the larger Org.
  • Drive accountability by ensuring hiring managers are immediately actioning open roles with a focus on both quality and speed.
  • Lead diverse operational tasks and global projects focused on optimizing engineering processes and tool adoption.
  • Assist in the preparation of agendas and materials for Leadership Meetings, All-Hands, and Offsites.

Requirements

  • 8–10+ years of experience in Program Management, IT Enablement, or Business Operations.
  • PMP Certification and a strong background in Agile/Scrum methodologies.
  • Deep experience with Salesforce internal tools (GUS).
  • Proven track record in 'Legacy to Modern' transitions: Experience coordinating teams to replace outdated tools or refine messy processes.
  • Human Resources & Analytical Background: Prior experience with HR analytics, headcount tracking, or bonus/contract compliance is a major plus.
  • Exceptional Communication: Ability to translate intricate operational concepts for diverse audiences and present confidently to senior leadership.
  • Technical degree preferred (or equivalent experience in a high-growth SaaS environment).
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Program ManagementIT EnablementBusiness OperationsAgileScrumHR analyticsheadcount trackingbonus compliancecontract complianceLegacy to Modern transitions
Soft skills
Exceptional CommunicationLeadershipAccountabilityCollaborationOrganizational skillsAnalytical skillsPresentation skillsInterpersonal skillsProblem-solvingAdaptability
Certifications
PMP Certification