Salesforce

Success Architect Director

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois, Washington • 🇺🇸 United States

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Salary

💰 $185,500 - $268,900 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Industries Cloud customer experience.
  • You will work closely with Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer at scale.
  • Cloud Success Readiness improves customer Adoption and Product Quality by proactively addressing the most relevant customer needs.
  • You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Product Feedback for the T&P organization.
  • You’ll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.
  • You will manage your work via Strategic Initiatives across the product lifecycle including new products and features, end-of-life retirements, and strategic programs such as migration or adoption efforts.
  • You will act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products.

Requirements

  • 8+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry.
  • Hands-on experience working with Salesforce products, including deep understanding of current product suite and product capabilities that meet common customer use cases.
  • Understanding of competitor products and landscape a plus.
  • Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
  • Has held positions requiring interaction with both technical and non-technical stakeholders across different functions.
  • Understands and can translate customer use cases to technical and functional requirements.
  • Has developed enablement materials and delivered training to functional and technical audiences.
  • Enablement, consulting or Salesforce product experience a plus.
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessProduct ManagementSaaSSalesforce productsproduct capabilitiescustomer use casestechnical requirementsenablement materialstraining delivery
Soft skills
collaborationcommunicationstakeholder interactioninnovationproduct expertise