Technical Writer

Salesforce

full-time

Posted on: 9/7/2025

Origin: • 🇺🇸 United States • California, Washington

✨ AI Apply

💰 $81,400 - $122,100 per year

Junior

SFDC

About the role

Create documentation and content experiences that empower customers to maximize use of Salesforce Flow
Deliver in-app assistance, guides, interactive Trailhead training, and videos tailored for administrators, users, and developers
Work in an Agile environment and collaborate closely with writers, product managers, engineers, and the UX team
Innovate content strategies to ensure the right information reaches users when they need it
Support customers and collaborate with the team through regular office visits (minimum 10 visits per quarter)
Manage multiple tasks and deliver high-quality content under tight deadlines

1-3 years of professional writing or communications experience
1-3 years of experience in a technology or software company
Ability to craft clear, concise, and user-friendly content, adjusting tone and style based on the audience
Quick comprehension of complex technologies and the ability to explain them effectively
Curiosity and a knack for improving existing processes
High standards of quality with meticulous attention to detail
Strong problem-solving skills and a customer-centric mindset
Proficiency in developing content plans for products
Ability to thrive in a collaborative environment, managing multiple tasks under tight deadlines
Excellent communication skills and a team-oriented approach
Bachelor's degree in technical writing, communications, or a related field, or equivalent experience
Familiarity with source control software like Perforce or Git (desired)
Experience with XML-based authoring tools such as Oxygen (desired)
Knowledge of API documentation best practices (desired)
Familiarity with DITA and structured authoring methodologies (desired)
Experience in Agile development environments (desired)
Background in customer service or working with customer service applications (desired)
Exposure to AI technologies (desired)
Must be able to visit company offices a minimum of 10 times per quarter (hybrid attendance requirement)