Success Architect – Service Cloud
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $121,300 - $223,700 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
- Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
- Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
- Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
- Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.
- Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
Requirements
- 10+ years of experience in software, system, or enterprise architecture.
- Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
- Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
- Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
- Familiarity with industry- or vertical-specific solutions (preferred).
- Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
- High proficiency in English.
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce productstechnical architecturesolution designapplication lifecycle managemententerprise architectureSaaSPaaSenterprise application integrationprocess orchestrationmaster data management
Soft skills
communicationproblem-solvingrelationship buildingthought leadershiptrusted advisorclarity in communicationcollaborationcustomer successtechnical governanceproduct best practices