Lead Product Researcher – Salesforce Platform, Developer Experiences
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • California, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $184,000 - $253,000 per year
Job Level
Senior
About the role
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
- Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams
Requirements
- 7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
- Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Proven track record influencing product direction and strategy with actionable insights
- Ability to plan, design, execute and communicate both strategic and tactical research engagements
- Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
- Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
- Excellent project management, communication, storytelling, and presentation skills
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Benefits
- Comprehensive benefits package including well-being reimbursement
- Generous parental leave
- Adoption assistance
- Fertility benefits
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user experience researchproduct design researchqualitative research methodsquantitative research methodssurveysunmoderated testinginterviewsmoderated concept testingresearch synthesisstrategic research planning
Soft skills
communicationstorytellingpresentation skillsproject managementattention to detailinfluencingcollaborationworkshop facilitationanalytical thinkingproblem framing