Salesforce

Lead Technical Writer, Public Sector – Missionforce

Salesforce

full-time

Posted on:

Location Type: Office

Location: San Francisco • California, Washington • 🇺🇸 United States

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Salary

💰 $155,400 - $213,800 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Work closely with engineers, architects, product managers, and fellow technical writers across Public Sector Solutions and Missionforce to deliver high-quality content supporting the US Department of Defense and Strategic Intelligence customers
  • Lead and scale customer-facing content strategy across multiple Industry verticals and Service Cloud
  • Partner closely with GovCloud and Infrastructure Cloud writers
  • Collaborate with global engineering and content teams across the US and India
  • Operate in a fast-paced, Agile environment while maintaining high content quality and consistency
  • Define content direction, priorities, and strategy for your assigned product areas, making informed tradeoffs as priorities evolve
  • Champion a user-centered approach to content that is intuitive, discoverable, and aligned to customer needs
  • Create and maintain a variety of content types in alignment with Salesforce CX and style guidelines
  • Collaborate cross-functionally to ensure content accuracy, consistency, and usability
  • Track progress and report on content delivery to ensure visibility and alignment with stakeholders
  • Monitor content performance and identify opportunities for continuous improvement in both content and processes

Requirements

  • 5+ years of experience creating technical documentation for software products
  • Exceptional written English skills for technical audiences, with writing samples available
  • Strong communication and collaboration skills; proven ability to work effectively in cross-functional teams
  • High attention to detail and a strong commitment to quality
  • Ability to manage multiple projects simultaneously in a dynamic environment
  • Experience with source control tools (e.g., GitHub) and markup languages such as Markdown
  • Familiarity with authoring environments and tools such as Visual Studio Code or Oxygen
  • Experience working with generative AI and LLM-based tools in content creation workflows
  • Bachelor’s degree or equivalent experience in STEM, English, Journalism, or a related field
Benefits
  • time off programs
  • medical, dental, vision, mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical documentationcontent strategyAgile methodologyuser-centered contentcontent performance monitoringsource controlmarkup languagesgenerative AILLM-based toolscontent creation workflows
Soft skills
communicationcollaborationattention to detailcommitment to qualityproject managementcross-functional teamworkcontent accuracycontent consistencyusability focusstakeholder alignment