Associate Site Reliability Engineer – GovCloud
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado, Massachusetts, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $108,000 - $119,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSCloudGoLinuxPythonTCP/IPUnix
About the role
- Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems
- Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1
- Participate in the technical review of the incident for problem management
- Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
- Smart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and troubleshooting within Gov Cloud environments
- Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives
- Passionate about solving technical issues and customer concerns with other technical staff as the need arises
- Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
Requirements
- Must be a U.S. citizen (born or naturalized) who does not hold dual citizenship
- Expected to work on a 24/7 team with rotating day and night shifts and participate in an on-call rotation
- Strong background in Computer Science or a related engineering discipline
- Must be located in North America
- Systems engineering experience in enterprise scale internet service engineering or support role
- Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
- Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
- Strong understanding of monitoring security systems and administration
- Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
- Understand and have experience with writing scripts in Python, Go, or other languages
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementproblem managementRCATCP/IPnetwork programmingCLI supportLinuxRed Hat Enterprise LinuxAWSscripting
Soft skills
problem solvingcustomer serviceteam leadershipcommunicationtechnical collaboration