Salesforce

Customer Success Manager – Core Clouds

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois, Washington • 🇺🇸 United States

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Salary

💰 $133,400 - $223,700 per year

Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Serve as a named resource and partner for Salesforce’s customer organizations.
  • Forge deep relationships with customers and account teams.
  • Manage expectations and communications through the resolution of major customer incidents.
  • Help customers improve their overall technical and operational health.
  • Coordinate the completion of the Signature Success catalog of services as required.
  • Provide timely, proactive Salesforce feature guidance.

Requirements

  • Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
  • Experience with Salesforce Sales Cloud and/or Service Cloud.
  • 4+ years’ experience in management consulting services.
  • Exceptional communication and presentation skills.
  • Skills for analyzing technical concepts and translating them into business terms.
  • Knowledge of software development process and design methodologies.
  • Experience leading efforts of cross-functional teams.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life and disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Time off programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce CRMSalesforce Sales CloudSalesforce Service CloudSaaS platformproject leadershiptechnology solutions developmenttechnical solutionssolutions architecturesoftware development processdesign methodologies
Soft skills
communication skillspresentation skillsrelationship buildingexpectation managementincident resolutionanalytical skillstranslating technical conceptscross-functional team leadership